Tweet

How A 24 Hour Answering Service Can Assist Your Business

Guest post by: Nicolas DAlleva

Article Overview: If you run a small business you may not be able to run your business and answer your phones around the clock. An answering service can assist your business by extending your office hours to 24 hours a day to provide around the clock customer service support to your client base.

How A 24 Hour Answering Service Can Assist Your Business

How many Americans really are available to handle all of their phone calls during the normal hours of a workday? Not too many. In general, a working American is busy during the same hours other businesses and services are open. When people need to call a company for scheduling, ordering, etc. purposes, they are normally calling after the normal 9am-5pm workdays. Companies that are closed after these hours tend to lean towards choosing voicemail to take their phone calls and messages. Answering services sometimes are the best option for these companies. Making the switch to a 24-hour answering service can be the best decision to bring in more money and raise customer satisfaction. After a long day at work, it is refreshing to hear a live voice on the other end of the phone. No one wants to be making an important order or delivering an important message to a voicemail machine. There is a fear that the message will get lost, not delivered on time, or relayed to the wrong person. Twenty-four-hour answering services are accurate and keep errorless records of messages and phone calls. If a company is not open, the 24-hour answering service will deliver their messages immediately the next morning. After hours, a 24-hour answering service can be the thing to make your company rise above the rest. Considering the term "24-hour," some people forget about the advantages of this answering service during the day. Many people think about and focus on its advantages in the nighttime and closed hours. There are still countless advantages to using a 24-hour call answering service that take place during the day. No one likes to be making a phone call and get connected to the wrong line! During the normal work hours, a 24-hour answering service provides all of the services a company needs. They are a call center, a message sender, and a call connecter. Twenty-four-hour answering services are a strategic move made by many companies to save payroll and increase revenue. Along with these financial advantages, customer satisfaction will be up, so they will be making more money from their happy consumers. Appointments and meetings will be set on time and all messages will be delivered in a timely fashion with the use of a 24-hour answering service.

Jane from Rhode Island is the head of the communications department in a marketing firm. She had been wasting payroll on hiring employees to answer phone calls and deliver messages for years. As the company expanded, she continually needed to hire more workers. The money being spent by the company was ridiculous and needed to be cut back. These people were not available 24-hours a day, so she decided to switch to voicemail. This system seemed to work for a while, but she realized that her callers and consumers were not calling as often. Their satisfaction with the company was down because they felt their calls and messages were impersonal, and some messages were even getting lost and never delivered. After one of her coworkers missed a very important sales meeting because he had never received the message about it, she decided the voicemail had to do. After looking around at her options, she made the decision to go with a 24-hour answering service. Although she was hesitant at first to have people who do not work in the company answering their calls, she was reassured when one of their devoted sales representatives called Jane to tell her how pleasing and reassuring it was to talk to the live voice from the 24-hour answering service. He felt he was really being heard, and this satisfied Jane. Since the department has made the change to use a 24-hour answering service, the company has had its largest increase of profit ever.

Related Articles
  Is An Answering Service A Call Center
  Answering Service Employment Opportunities
  Benefits of Using an Answering Service for Call Answering
  Does Your Business Need an Answering Service
  Answering Service Consumers
  Local Versus National Answering Services
  How Can An Answering Service Help Your Educational Facility.
  How to Hire a 24 Hour Secretary
  Creating an Answering Service Script
  Can An Answering Service Lower Stress
  Answering Service Pricing
  A Contact Center Operator Communicates With Your Customers
  How Does A Call Center Utilize Call Forwarding
  Answering Service Customer Service Agents
  A Call Answering Service Helps Your Business
  College Recruiter Answering Service
  Who Is Answering Your Phones? A Look At Answering Service Staff
  Call Forwarding Numbers Are Essential for Answering Services
  Answering Service Providers
  Text Messaging & The Telephone Answering Service

Article Tags: 24 hour, answering service, business service, call answering



Related Forum Posts
Re: Service Or Product? - I agree with starting a Service-based Business in the economy. Here is what I think is critical: 1. Researching that your Service business has a market. 2. Marketing the Service with as much leverage as possible. 3. Product-izing the Service (aka Package Expert Knowledge). This will only help elevate you as "the" expert in your niche and make you accessible to people in different price points.
My entry - 1. The Best Business Books Ever: The 100 Most Influential Business Books You'll Never Have Time to Read - this is a fascinating book about the history of Business theory, and I'd recommend it to anybody. 2. The Big Book of Small Business: You Don't Have to Run Your Business by the Seat of Your Pants, by Tom Gegax. Ditto. 3. PADI: The Business of Diving Book Okay, so this book won't be of use to anyone who doesn't want to start a scuba store, but I did, and this book was of course invaluable to me in reaching that goal.
All work and no play.. - Let us enjoy this business joke to end 2009 A dying Business Man A businessman on his deathbed called his friend and said, "Bill, I want you to promise me that when I die you will have my remains cremated." "And what," his friend asked, "do you want me to do with your ashes?" The businessman said, "Just put them in an envelope and mail them to the Internal Revenue Service. Write on the envelope, "Now, you have everything."
Re: Books for the Entrepreneur - Another great book for internet entrepreneurs is The Four Hour Work Week by Timothy Ferris MichelleJ
Re: Ideas For Business - Hello Lucy, you may consider this list for Ideas for Business: (Top 23 list) Rank Company 1 Google 2 Genentech 3 Wegmans Food Markets 4 Container Store 5 Whole Foods Market 6 Network Appliance 7 S.C. Johnson & Son 8 Boston Consulting Grp. 9 Methodist Hospital Sys. 10 W.L. Gore & Associates 11 Cisco Systems 12 David Weekley Homes 13 Nugget Market 14 Qualcomm 15 American Century Invest. 16 Starbucks Coffee 17 Quicken Loans 18 Station Casinos 19 Alston & Bird 20 QuikTrip 21 Griffin Hospital 22 Valero Energy 23 Vision Service Plan


Share this article with your friends. Fund someone's dream.

Leave a comment below or share on the left and you'll help support entrepreneurs in Africa through our partnership with Kiva. Over $50,000 raised and counting - Please keep sharing! Learn more.

Newsletter

Get advice & tips from famous business
owners, new articles by entrepreneur
experts, my latest website updates, &
special sneak peaks at what's to come!

Name:
Email:

Popular Articles

Why SEO is important for your online success

Severance and Separation Agreements

Suggestions

Email us your ideas on how to make our
website more valuable! Thank you Sharon
from Toronto Salsa Lessons / Classes for
your suggestions to make the newsletter
look like the website and profile younger
entrepreneurs like Jennifer Lopez.