Service Industry Professionals: Is Your Business "Leaking Profits"?

If you have a business where you have determined the
price your product, service, or send out proposals, it's more
than possible that you're "leaking" profits.

I hear about it all the time. Proposals aren't written
according to what "could" happen. It's determined that the
costs associated with a product or service is higher than
what was originally thought. It could be as simple as it's
taking more time to do a part of the project or the client
has asked you for more than they're paying for. Or I've
had situations where the person didn't get that I worked
"via phone" and insisted on meeting me in person, which
cost me 2 hours of my time in travel!

It you're looking to stop the leaking from happening to
your profits while you keep your client resentment
thermometer in the “safe” zone, its possible to do.

Here are a few key questions to answer honestly and
fix if you don't like the answers. For the rest of
the questions? Well, if I gave them to you for free,
without even asking for your email address,
then I'd be leaking profits!

Do you...
_________ Bill for time spent with clients including consultation time that takes more than 3 minutes?
_________ Bill extra when a client wants a rush job?
_________ Bill for your travel to or from a local client?
_________ Include your learning time in your billing?
_________ Bill for research time?
_________ Bill for workshop creation time for a class you’ve done before?
_________ Charge for time to get to an airport on your trip to another city?
_________ Charge for phone time with clients?


© 2007 Maria Marsala



Service Industry Professionals: Is Your Business "Leaking Profits"? - To learn more about this author, visit Maria Marsala's Website.

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