Whatever Happened to “You’re Welcome?”
Whatever Happened to “You’re Welcome?”
Now, it’s “Sure,” “No problem” or worse yet, “No prob,” or “You bet!”
Let’s analyze the most common response lately to the statement “thank you” … “No problem.”
Did the person offering thanks ever think that the individual being thanked may have encountered some difficulty? I doubt it. So, when a caller thanks me for providing information or answering a question, why would I imply it could have been a problem by saying, “No problem?”
I don’t even know where “Sure” or “You Bet” came from. I wasn’t gambling when I did a favor for the person.
I only know that all of these responses discounts my “thank you” -- Why did I even bother to offer thanks? Maybe next time I won’t.
Think about that the next time you respond to a thank you … whether it’s from a client, colleague or family member.
Remember, the only acceptable response to “Thanks” or “Thank you” is “You’re Welcome.” Why is that so hard to remember and to say? You can even add, “My pleasure” in a business context.
So, if you’re guilty of this misstep in professional interactions, write down your inappropriate response phrase -- “No problem” or whatever it is -- and draw a big, red “X” through it. Then, practice saying, “You’re welcome.” It won’t hurt.
Thank you.
Whatever Happened to Youre Welcome - To learn more about this author, visit Marjorie Brody's Website.
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I remember a time – in the not-so-distant past – when people actually said, “You’re welcome” when thanked for a gift, fulfilling a request or performing another activity.
Now, it’s “Sure,” “No problem” or worse yet, “No prob,” or “You bet!”
Let’s analyze the most common response lately to the statement “thank you” … “No problem.”
Did the person offering thanks ever think that the individual being thanked may have encountered some difficulty? I doubt it. So, when a caller thanks me for providing information or answering a question, why would I imply it could have been a problem by saying, “No problem?”
I don’t even know where “Sure” or “You Bet” came from. I wasn’t gambling when I did a favor for the person.
I only know that all of these responses discounts my “thank you” -- Why did I even bother to offer thanks? Maybe next time I won’t.
Think about that the next time you respond to a thank you … whether it’s from a client, colleague or family member.
Remember, the only acceptable response to “Thanks” or “Thank you” is “You’re Welcome.” Why is that so hard to remember and to say? You can even add, “My pleasure” in a business context.
So, if you’re guilty of this misstep in professional interactions, write down your inappropriate response phrase -- “No problem” or whatever it is -- and draw a big, red “X” through it. Then, practice saying, “You’re welcome.” It won’t hurt.
Thank you.
Whatever Happened to Youre Welcome - To learn more about this author, visit Marjorie Brody's Website.
Like this article? Share it with your friends
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