The 3 BEST Sales Tips You Can Learn
Written by:
Kim Duke
Article Overview: When a reporter asks me who taught me how to sell - I always tell them Barbara Walters.
I had no interest in being a "cheesy salesperson" - I wanted to be a superior interviewer who just happened to sell.
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Free Download - Have You "Guessed Wrong" On Something Lately? By Kim Duke
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The 3 BEST Sales Tips You Can Learn
When I was a kid, growing up in a very small town in Canada - one of the thrills of the year was watching the Academy Awards. (And yes - we only had 3 TV channels!)
But what I really loved watching was The Barbara Walters Special.
Why?
She would interview famous people of all shapes and sizes. Hollywood actors and actresses, politicians, writers and anyone who was "Super Flavor Of The Year." This was pretty big stuff for a small-town Canadian girl.
And yet even as a kid, I could see that she did things differently with her interviewees which other journalists didn't do.
When a reporter asks me who taught me how to sell - I always tell them Barbara Walters.
I had no interest in being a "cheesy salesperson" - I wanted to be a superior interviewer who just happened to sell.
The 3 Best Sales Tips You Can Learn From Barbara Walters?
1. Don't pressure. If you're talking to someone intrusively and you make them feel pressured - they will clam-up, stone-wall, freeze you out in less than 3 seconds. Barbara rarely slipped up on this. She would make people feel comfortable, usually in an environment of their choice.
2. Don't ask stupid questions. Barbara didn't ask the typical boring questions that other reporters would ask. She was and is known for her exceptional research skills. She would find the little piece of information that was a hot button - and then find a way to work it in.
3. Make people FEEL. Barbara is also known as the interviewer who could make anyone cry. She would ask the hard question and yet with respect. And she always caught her subject off guard - where they showed their authentic side. (How easy do you think it is to interview professional actors who've been asked everything?)
What Are You Doing With Your Customers?
Are you being boring?
Are you asking what you should already know?
Are you prepping for your meeting and researching something unusual?
Are you talking too much and not listening enough?
Do you know the hot buttons of your customers?
Selling is not about manipulation. And neither is interviewing. If Barbara Walters interviews had gone poorly - she would never get an opportunity to interview these people again.
And as you know - she has interviewed MANY of the same people - MANY times over the years.
They aren't idiots. They know that she brought out the best in them.
And you can do the same for your customers!
So there.
Love From Your Bossy Sales Diva,
Kim
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Related Forum Posts
Business Tips
- How about:
Tips for managers to handle employees more effectively?
Tips on how to deal with difficult customers?
Tips on how to deal more effectively with suppliers?
The only three I have in mind right now, but will try to come up with something else.
Chris
Online Sales and Marketing vs Traditional
- Hi Evan,
I am noticing that many of the posts in the Sales/Marketing section deal with online marketing, SEM and and SEO and Affiliates. I was wondering if it might be a good idea to separate that section into two; 1) Online Sales and Marketing; 2) Traditional Sales and Marketing
Re: Online Sales and Marketing vs Traditional
- [quote="ltrahan":31w9r2iz]Hi Evan,
I am noticing that many of the posts in the Sales/Marketing section deal with online marketing, SEM and and SEO and Affiliates. I was wondering if it might be a good idea to separate that section into two; 1) Online Sales and Marketing; 2) Traditional Sales and Marketing[/quote:31w9r2iz]
I second the request...
Lisa Shepherd Story
- Great story! I love the Earn - Learn - Equity - it's very relavent for new entrepreneurs.
Getting Started In Your New Internet Business
- I always think it’s fun and exciting to start a new Internet business. I know for me that I would do something that I’m interested and passionate about. Otherwise the new venture doesn’t last for long. As it’s just as important to have passion, motivation and interest, there are a few areas that help me succeed in business.
Promoting Your Internet Business
I would call this the “show me the money” part of the business. Without money or income, there is no business. Therefore it’s important to promote your business and turn your promotional activities into sales. At every opportunity, try to promote your business through passive means: e.g. through your stationary, letterheads, emails, brochures and any other promotional material you may use. Even if it’s just an article you write for a directory, remember to put your website address at the bottom of it. In the past, I made stickers of my logo that I could easily stick on my products. Also I made sure that every email I sent out to a customer had a company logo in it. This all helps with creating the brand for the business.
It’s crucial to develop a marketing plan that will not only sell your products, but also your brand. Here are some other articles I recommend to read to help you promote your Internet business:
* Spreading The Word: Turbocharge Your Traffic
* Converting Traffic Into Sales Part 1: Generating Leads
* Converting Traffic Into Sales Part 2: Profiting From The Back-End
* 12 Sales Effective Marketing Tips
Operating Your Business
This is the “lifeblood” of the business and I’m amazed at the amount of businesses that still operate without having good systems in place. An electrician I use from time to time asked me how I maintain my book work and said he doesn’t know how to do it. I was shocked because I’d known him to be trading for over 2 years and he probably doesn’t know how much money is being made in his business or let alone lost. What I am saying is to not be like my Electrician friend and make sure you buy an accounting software to track all your accounts and paperwork. I would suggest hiring a book keeper because it will save you the hassle and time of doing it all yourself. Some good software packages out there that are under $500 like MYOB Accounting and QuickBooks will be more than sufficient when you start out.
Another area that most people forget or get caught out on are getting the appropriate insurances for your business. The most common are public liability insurance, fire, burglary, vehicle and workers compensation insurance. All these can be easily found via a quick search on Google. I would recommend ensuring both public liability and fire insurances are in place before even running your business.
Keeping Pace And Staying Up To Date
This may sound all too overwhelming when you have to promote, operate your business and keep up to date with your industry. Believe me it’s not as hard as it sounds. Take the first step and join a trade association or your local Chamber of Commerce. You will find it both informative and beneficial to your business. To know what is happening in your area and within your industry can help you make better decisions for promoting your product or service. Whether it may be time to change a product line or add more services to your business, you will be keeping up with the industry and making sure you are not missing out on opportunities. Also it’s a great way to network and promote within your trade associations and Chamber of Commerce. Simply write an article to contribute and it can be used as great public relations (P.R) for your business.
Also I emphasise to have a well prepared business plan created before starting your business, because this will be your starting point. A business plan is useful for so many areas for your business from sourcing finance to implementing a growth strategy for the next 5 years. Once it’s written down, it will become a living breathing document that you can update and review over time. I’ve just finished preparing my business plan for this business which took nearly 3 weeks to complete but I can tell you that it is well worth the time and effort to do. Learn how to put your own business plan together and I can guarantee you that you’ll get finance and negotiate business deals much easier.
The Future Of Your Internet Business
Starting your Internet Business is rewarding and if you look into those areas I have mentioned, then you will have a good foundation to running a successful Internet Business. Take action today and know that you deserve to live your dream.
Tyrone Shum
Internet Business Coach
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