The Most REFRESHING Tip For Dealing With Sales Rejection
The Most REFRESHING Tip For Dealing With Sales Rejection
You've met with the client. Provided a proposal. Asked when they wanted follow-up. You felt the meeting went well and secretly you were counting the dollars and where you were going to spend them.
And then you've...
Called, e-mailed, Called, e-mailed, Called, e-mailed, Called, e-mailed, Called, e-mailed, Called, e-mailed, Called, e-mailed, Called, e-mailed, Called, e-mailed (deep breath!) until you're blue in the face??
And NO ONE is getting back to you?
And quite frankly, you're starting to feel like a loser with no friends?
Oh Honey - They're Just Not That Into You
OK relax. This is just ONE of the reasons why people don't get back to you.
Some other reasons are:
your pricing was out to lunch
they like the competitor MORE even though you were cheaper
your proposal was too ordinary and didn't show WHY you were different
their budget is much smaller than they anticipated and they're embarrassed
you don't have any credibility or testimonials and you feel RISKY
you just weren't a great fit but they don't how to tell you.
they were fired and now your proposal is lost in a sea of paper.
they are swamped with an emergency and you just aren't a PRIORITY
and about a million other reasons too long to share here.
Now be honest.
Remember the last person you DIDN"T CALL BACK? (I'm sure it was just a few days ago.)
You may have connected with any of the above reasons or you just can't stand being cold-called (I definitely fall into that category).
Sometimes - it just doesn't feel like a YES.
So What Do You Do?
Well - I have a quote from my friend Albert Einstein:
"The definition of an idiot is someone who keeps doing the same thing
and expects different results."
What isn't going to work is if you keep sending the e-mail and calling them. Or worse - you get all nasty and leave a rude e-mail or voice-mail. (I can pretty much guarantee the response on that one!)
Do What I Do.
Let them Stew In Their Own Juice. (yes - a quote directly from my mother).
Remember...the worst thing you can do is CHASE. Selling is all about ATTRACTION. This doesn't mean you sit on your duff and watch the world go by.
But what it does mean is that you don't sit by the phone waiting for that elusive customer to make your millions. (or your mortgage)
Let them stew in their own juice (which means they'll soften up all by themselves) and then think of a NEW STRATEGY.
Here are some random ideas:
send them the latest business book - say " I saw this and thought you'd be interested" - but DO NOT mention your proposal.
Send them a postcard - something funny - maybe the one with the skeleton on the bench with some flowers..."Waiting for the perfect man"
Send an article on something they are interested in.
Call a different division...you may be talking to the wrong person.
Ask them if you could interview them in your e-zine or tele-class (only if it makes sense and your readers/listeners would love them)
Send them some PR you've received - have you been in the media lately?
You're not a loser. You have a good product or service. Keep breathing.
Let them stew in their own juice and then YOU get creative....and remember chasing the one that doesn't want you just gives you sore feet.
So there.
Love From Your Bossy Sales Diva,
Kim
The Most REFRESHING Tip For Dealing With Sales Rejection - To learn more about this author, visit Kim Duke's Website.
Like this article? Share it with your friends
So.
You've met with the client. Provided a proposal. Asked when they wanted follow-up. You felt the meeting went well and secretly you were counting the dollars and where you were going to spend them.
And then you've...
Called, e-mailed, Called, e-mailed, Called, e-mailed, Called, e-mailed, Called, e-mailed, Called, e-mailed, Called, e-mailed, Called, e-mailed, Called, e-mailed (deep breath!) until you're blue in the face??
And NO ONE is getting back to you?
And quite frankly, you're starting to feel like a loser with no friends?
Oh Honey - They're Just Not That Into You
OK relax. This is just ONE of the reasons why people don't get back to you.
Some other reasons are:
your pricing was out to lunch
they like the competitor MORE even though you were cheaper
your proposal was too ordinary and didn't show WHY you were different
their budget is much smaller than they anticipated and they're embarrassed
you don't have any credibility or testimonials and you feel RISKY
you just weren't a great fit but they don't how to tell you.
they were fired and now your proposal is lost in a sea of paper.
they are swamped with an emergency and you just aren't a PRIORITY
and about a million other reasons too long to share here.
Now be honest.
Remember the last person you DIDN"T CALL BACK? (I'm sure it was just a few days ago.)
You may have connected with any of the above reasons or you just can't stand being cold-called (I definitely fall into that category).
Sometimes - it just doesn't feel like a YES.
So What Do You Do?
Well - I have a quote from my friend Albert Einstein:
"The definition of an idiot is someone who keeps doing the same thing
and expects different results."
What isn't going to work is if you keep sending the e-mail and calling them. Or worse - you get all nasty and leave a rude e-mail or voice-mail. (I can pretty much guarantee the response on that one!)
Do What I Do.
Let them Stew In Their Own Juice. (yes - a quote directly from my mother).
Remember...the worst thing you can do is CHASE. Selling is all about ATTRACTION. This doesn't mean you sit on your duff and watch the world go by.
But what it does mean is that you don't sit by the phone waiting for that elusive customer to make your millions. (or your mortgage)
Let them stew in their own juice (which means they'll soften up all by themselves) and then think of a NEW STRATEGY.
Here are some random ideas:
send them the latest business book - say " I saw this and thought you'd be interested" - but DO NOT mention your proposal.
Send them a postcard - something funny - maybe the one with the skeleton on the bench with some flowers..."Waiting for the perfect man"
Send an article on something they are interested in.
Call a different division...you may be talking to the wrong person.
Ask them if you could interview them in your e-zine or tele-class (only if it makes sense and your readers/listeners would love them)
Send them some PR you've received - have you been in the media lately?
You're not a loser. You have a good product or service. Keep breathing.
Let them stew in their own juice and then YOU get creative....and remember chasing the one that doesn't want you just gives you sore feet.
So there.
Love From Your Bossy Sales Diva,
Kim
The Most REFRESHING Tip For Dealing With Sales Rejection - To learn more about this author, visit Kim Duke's Website.
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David AchesonDavid Acheson is the founder of DCJA Consultancy. DCJA Consultancy is a management consultancy business specialising in B2B sales consultancy. They offer bespoke and packaged sales consultancy including Sales Optimisation Review, Interim Sales Management, Sales & Marketing Review, 1:1 Sales & Management Staff Analysis, Management Training, Solution Sales Training, Creation of New Pay Plan, KPI's, run Customer Feedback Campaigns, assist with Recruitment, Coaching, Appraisals and set up Strategic Marketing Campaigns. David spent his early career in accountancy and then moved into sales in 1982, working in Office Equipment, IT, Advertising, Training, Outsourcing and Consultancy. He has held many Senior Positions in SMBs and Global Organisations including Head of Sales Operations & Head of Business Development. His knowledge, skills and great experience of the Sales Industry has led to David making keynote speeches and running educational sessions to key businesses through organisations including The Chamber of Commerce and Business Link. - Visit David Acheson's Website |
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Dave KurlanDave Kurlan is the founder and CEO of Objective Management Group, Inc., the industry leader in sales assessments and sales force evaluations, and the CEO of David Kurlan & Associates, Inc., a consulting firm specializing in sales force development. Dave has been a top rated speaker at Inc. Magazine's Conference on Growing the Company, the Sales & Marketing Management Conference and the Gazelles Sales & Marketing Summit. He has been featured on radio and TV, including World Business Review with General Norman Schwarzkopf, in Inc. Magazine, Selling Power Magazine, Sales & Marketing Management Magazine and Incentive Magazine. He is the author of Mindless Selling and Baseline Selling How to Become a Sales Superstar by Using What You Already Know about the Game of Baseball. He created and wrote STAR, a proprietary recruiting process for hiring great salespeople, and he writes Understanding the Sales Force, a popular business Blog and is a contributing author to The Death of 20th Century Selling and 101 Great Ways to Improve Your Life, Volume 2. - Visit Dave Kurlan's Website |
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Leanne Hoagland-SmithAre your sales where you want them to be? Will you be one of the few who achieves sales or business success or one of the many who have failed to change? Are you tired of being told you are like everyone else? Then you may find my first book on sales of interest. Be the Red Jacket in the Sea of Gray Suits, The Keys to Unlocking Sales available at Amazon or at http://www.processspecialist.com/red-jacket.htm. This book is a reflection of my no-nonsense approach to improving sales to overall business results. If you are truly committed to making sustainable changes, then I can help you secure a positive return on your investment because I focus on executable solutions not telling you the problems you already know you have. From training to corporate (group) coaching to executive one on one coaching, my approach is to assess, create awareness, build a goal driven action plan and then execute. The bottom line question is "Not do you or your employees know it, but do you or they want to do it?" Please call for a free strategy session at 219.759.5601. - Visit Leanne Hoagland-Smith's Website |
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Linda RichardsonLinda Richardson is the Founder and Executive Chairwoman of Richardson, a global sales training and performance improvement company. As a recognized leader in the industry, she has won the coveted Stevie Award for Lifetime Achievement in Sales Excellence and she was identified by Training Industry, Inc. as one of the Top 20 Most Influential Training Professionals. Ms. Richardson is credited with the movement to Consultative Selling and is the author of ten books on selling and sales management, including Sales Coaching Making the Great Leap from Sales Manager to Sales Coach, and Stop Telling, Start Selling. She teaches sales and management at the Wharton Graduate School of the University of Pennsylvania and the Wharton Executive Development Center. Linda is a frequent speaker at industry and client conferences, has been published extensively in industry and training journals, and has been featured in numerous publications, including The Wall Street Journal, Forbes, Nations Business, Selling Power, Success, and The Conference Board Magazine. Learn more about Richardson's sales training and performance improvement solutions at http://www.richardson.com web - Visit Linda Richardson's Website |
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John BrennanJohn Brennan Ed.D. Dr. Brennan is President of Interpersonal Development, LLC, a training and development firm. Interpersonal Development has provided sales training and coaching to more than 3,000 sales reps from over 100 companies. A native of Australia, Dr. Brennan received his doctorate from the University of Rochester. His dissertation researched the effectiveness of Behavioral Modeling Technology in training people in interpersonal skills. While he has spent most of his career designing or delivering training, he was also a Vice-President of Sales of a training and development franchise with operations in 25 markets. Dr. Brennan has designed and delivered sales training in North America, Asia, Europe, Australia and the Middle East. He has been a guest speaker at numerous national and regional professional conferences. When Microsoft wanted Best Practices articles on sales for their web site, they called Dr. Brennan. The results are at http://office.microsoft.com/en-us/FX011387391033.aspx His firms clients have included Volvo, The Prudential, Merrill Lynch, Eastman Kodak, Gannett, Equifax Europe, the Economist Group and countless small businesses. - Visit John Brennan's Website |
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George LudwigGeorge Ludwig is a recognized authority on sales strategy and peak performance psychology. An international speaker, trainer, and corporate consultant, he helps clients like Johnson & Johnson, Abbott Laboratories, Northwestern Mutual, CIGNA, and numerous others improve sales force effectiveness and performance. Though it's George's strategies and processes that help corporations increase productivity and performance, it's his tremendous energy and dynamism that spark the transformation. Again and again, clients remark on his amazing ability to unleash human capacity and inspire men and women to break out of their comfort zones. The result is a whole new type of salesperson. His customized presentations teach achievers to make stunning advances in their lives. From helping salespeople realize cherished dreams to helping corporations exponentially accelerate revenue streams, George Ludwig leaves audiences and individuals empowered, emboldened, and clamoring for more. George is the best-selling author of Power Selling: Seven Strategies for Cracking the Sales Code and Wise Moves: 60 Quick Tips to Improve Your Position in Life & Business. - Visit George Ludwig's Website |
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Anne BarrAnne Barr has over 26 years experience in sales and marketing, six years as a franchisee. She has assisted over 367 business owners and purchasers to achieve their goals in career change, transition and exit strategy. She holds the designation of Certified Franchise Executive from the International Franchise Association, Certified Business Intermediary from the International Business Brokers Association and Board Certified Broker from the Texas Association of Business Brokers. Anne is active in professional organizations, networking groups and volunteers for non-profit entities. As owner/operator of four successful businesses, Anne has proven people skills and enjoys helping clients find the right "fit" in business ownership. Visit www.FranchiseOpportunitySpecialist.com for more information about me and my company. - Visit Anne Barr's Website |
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