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Firing a Client: Two Different Types of Female Entrepreneurs and How They Handle Breaking it Off

Guest post by: Michele DeKinder-Smith

Article Overview: When it comes time for a business owner to break ties with a client, different types of business owners will handle the situation in different ways. Nobody likes to reach a breaking point, but handling it well can provide insights and improvements for the future.

Firing a Client: Two Different Types of Female Entrepreneurs and How They Handle Breaking it Off

Every relationship experiences its ups and downs, and for some, the downs may result in a breaking point. Business owners may handle such breaking points in different ways, but one thing is clear: while firing a client may be difficult, it's important to be willing to cut the ties - and to know how to do so gracefully.

A new study from Jane Out of the Box, an authority on women entrepreneurs, recently revealed there are five distinct types of women in business. Each of these five types has unique approach to running a business-and as a consequence, they may respond differently to firing a client when the time comes. This article examines Go Jane Go and Merry Jane.

Go Jane Go is passionate about her work and may be a classic overachiever, possibly event taking on volunteer opportunities in addition to running a business (and maybe a family, too). She's eager to make an impact on the world and may have a difficult time saying "no". As a result, she may feel that she can't get away from work or sometimes fall into periods where she's stressed and not taking care of herself because her plate is so full. She dreams of having that elusive "balance," even as she commits more tasks to her to do list.

For Go Jane Go, business is built on relationships, so ending one could feel traumatic, even if it's the right thing to do for the business. Because she so willingly takes so much responsibility on herself, Go Jane Go may bend over backward trying to please her clients, even when they are being unreasonable. Because business feels very personal to her, she may also avoid confrontation, not wanting the client to feel she doesn't care them as individuals. Finally, her strong desire to help and her confidence that she can deliver better results than nearly anyone else make keep her doggedly persistent in the relationship - refusing to let it "fail" by going above and beyond trying to please them.

Sometimes, however, relationships cannot be fixed because doing so requires changes on the other person's part - something outside of Go Jane Go's control. Here are some questions Go Jane Go should ask herself if she's struggling with a difficult client:

• Are you putting off ending this relationship because you like the client as a person? Even if you and this client are good friends, you must make sure your own needs are being met. If they aren't willing to make sure you are also benefiting from the relationship, you can end the business aspects but maintain the camaraderie.
• Do you feel guilty when you think of letting them go? If guilt is your primary reason, gently remind yourself that this raw emotion should not ever be allowed to control you.
• Are you worried that they won't be taken care of well, elsewhere? If so, recognize this may be the best thing for them because it will cause them to see the value you bring in a different light. I've parted ways with clients only to have them return a year later with a greater appreciation for the partnership. You might think of it as being akin to letting your children ride the bike, even though you know they're going to fall. You have to let them fall - because in the falling, they have the opportunity to grow. Difficult clients can well be the same.

Therefore, if you have a difficult client, please take the time to develop a pros and cons list. Force yourself to see what this harmful relationship is costing you in terms of your time and your energy. If it is draining you, have the courage to end it. You and your other clients will reap the rewards when you do because you'll feel so much lighter.

Merry Jane. This entrepreneur is usually building a part-time or "flexible time" business that gives her a creative outlet (whether she's an ad agency consultant or she makes beautiful artwork) that she can manage within specific constraints around her schedule. She may have a day-job, or need to be fully present for family or other pursuits. She realizes she could make more money by working longer hours, but she's happy with the tradeoff she has made because her business gives her tremendous freedom to work how and when she wants, around her other commitments.

Since Merry Jane has limited hours to work in her business, she is more likely than other entrepreneurs to say finding new customers is a challenge. She's happy keeping her business within manageable limits, but firing a client may diminish an already-small client base. Therefore, she'd like to keep the customers she has, whenever possible. Still, Merry Jane values her freedom, time, and opportunity to express herself through her work so much, she won't tolerate an abusive situation for long because she's committed to enjoying the lifestyle she's created.

Some things for Merry Jane to consider to make the parting easier:

• Focus on the amount of time and energy this "bad customer" is costing you. Is it worth it? If not, part ways sooner rather than later.
• Time and energy are resources that you can exchange for other resources - including money. If you took the time and energy this person is costing you and channeled it instead into marketing and sales, you'd replace this customer in no time - and probably add more than one replacement. Commit to a faster break so you can go find those customers who can't wait to work with you.

Firing a client is never a walk in the park. But it can be a breath of fresh air for two parties who've been feeling the stress or a clean break from a disintegrating situation. Whether you're a Go Jane Go and you just don't want to end a friendly working relationship, or a Merry Jane who doesn't want to lose a precious client, sometimes the end is just a new beginning in disguise.

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Article Tags: breaking point, breaking points, business owners, confidence, confrontation, consequence, different ways, distinct types, elusive balance, nbsp, overachiever, periods, running a business, strong desire, ties, ups, ups and downs, volunteer opportunities, women entrepreneurs, women in business
Referred by: http://www.MichelePW.com



Related Forum Posts
Re: Firing your customers - Hi Evan, I believe many of us have encountered such situations where we landed up with customers who were too difficult to deal with. Firing them for bad behaviour! Well I have never dared to do this. The reason is simple - I might sound egoistic, but, I believe that I am better than the rest and as such there is no point in firing at a customer who is having a bad behaviour. being cool does not have any adverse effect but in fact, on a couple of occasions I have got business from such clients. Reason - they felt bad at a later point of time as they realised they were wrong in being bad to me or my organization. Had I reciprocated on similar terms, it definitely would have a. brought bad word of mouth which an entrepreneur cannot afford and b. I would have lost them as clients forever. As you can see at the end of it, you turn out to be the winner because what you need is business and patience pays! Regards,
Women Entrepreneur - Female entrepreneurs are all over nowadays. Not just in high-visibility positions such as CEO of a multi-billion dollar corporation, but also behind the scenes in support posts. I read a few profiles of success stories on Young Entrepreneur and was actually impressed by Kristy Taylor and Paula Yakubic. Their entrepreneurial sense and dedication are paying off quite well now.
Learning from other people's mistakes (Books) - Most business books are written by people who tell of success stories, and how they were achieved. I'm wondering if people learn more by reading about the stories of failure? Or about how people achieved success...and then frittered it away through bad business practice. I checked two books out of the library yesterday. Apple: The Inside Story of Intrigue, Egomania, and Business Blunders, by Jim Carlton (started as a startup in 1976, sales peaked in 1995, and even then they were a "troubled" company, and now they've only got a 3% market share. (And I must admit I used to love Macs, but don't anymore...) and Breaking Windows: How Bill Gates Fumbled the Future of Microsoft, by David Bank. "Breaking Windows" tells the story of the battle for the soul of Microsoft that raged inside the company from 1997 to 2000 and continues to reverbrate today." The book "breaks new ground in its analysis of Microsoft's past and future business strategies. As Microsoft faces the waning importance of Windows, rallies behind XML, and confronts the open-source insurgency, the past Bank reveals is vital to understanding the future of this company and the still unfinished digital revolution it helped unleash.
CEOs and Email - Slaves? - I wonder if the emails they are responding to are filtered thru their assistants first 'cos they seem to spend a lot of their off hours responding to them. True they are successful but I'm not sure I'd be willing to pay that price. I'd be interested to know what's the in the typical day planner of Entrepreneurs on the Forum. Entrepreneurs are a different breed than Paid Employees- so it would be interesting to view the contrast.
Re: What to avoid when cold calling? - While cold calling one must be be clear with what he/she is saying and must be ready with as much possible reasons as he/she could about the product or the services he is talking about. 1. Breaking while talking in between which mostly takes place because of lack of knowledge of the product and confidence 2. One must never think negative and keep trying along with professional tone 3. It has been reported many times that because of not getting sales even after trying many times frustration occurs which also should be avoided 4. One must not talk to make sale but to create a relationship, this must be in mind in order to the sales to follow


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