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The Most Transformational Words You'll Every Learn

Guest post by: Alisani Brazil

Article Overview: When confronted by a customer/client, superior or anyone who perceives that you have done anything to inconvenience them in anyway, refrain from getting on the defensive and making excuses. Simply take responsibility even if you are in the right, and move on.

Free Download - Allowing The Law of Attraction To Work For You By Alisani Brazil
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The Most Transformational Words You'll Every Learn

Never underestimate the power of the words I AM SO SORRY. These words will change your life. If you're expected to be somewhere at a certain time and you're running late, APOLOGIZE. Resist the urge to give an excuse. Don't tell the person that you ran into traffic. Don't blame it on your husband, brother, sister, children or dog. Simply apologize. Say, "I am so sorry for being late. Please forgive me. I totally dropped the ball on this one and I feel really bad. I know how much this has inconvenienced you and if you need to reschedule me, I totally understand. I have no one to blame but myself and I feel awful. I'm deeply and sincerely sorry." By doing this you will accomplish several things:

1. You'll impress upon the person being stood up that you value them as a person and respect their time.

2. You'll be taking responsibility for a situation that you were solely or partially responsible for.

3. You'll give the person the opportunity to reschedule and leave this scenario on a positive note.

4. You'll leave a positive impression on the other person's mind that you respect other people and are mature enough to take responsibility for your own actions.

It is very important not to give even ONE excuse. The person being stood up really does not care about the excuse because the result is still the same. YOU'RE LATE. Also, the other person is bright enough to understand that you could have called sooner because there was a point prior to this that you realized that you were going to be late and yet you chose not to call anyway. If you are a person who does this often, reevaluate yourself because you are not balanced. I know this because this is something that I have struggled with for years. It is no coincidence that two people can have very similar life circumstances and yet one of the two people can be on time and the other is always late.

I used timeliness as an example because it is a situation that most of us can relate to and have been on one or both ends of this stick on many occasions. The principle of apologizing however pertains to every aspect of our lives. If there is a misunderstanding between you and another person or other people, simply apologize. It doesn't matter if the other person simply heard you wrong or totally misunderstood you. Just say, "I'm very sorry for this miscommunication, will you forgive me?" It's that simple. Making excuses will only escalate the situation and even if you are in the right, the other person will not know this (after all if they did they'd be the one apologizing) and will think negative thoughts towards you. Who cares who is right or wrong? The important thing is to proceed with what you are doing in an expedient and efficient way. Arguing over who is right or wrong is not efficient or effective. It's just ridiculous. Plain and simple.

The next time you're involved in a negative situation that is either caused by you or affects you in any way, apologize and move on. Make it a point to not let your ego get in the way. Everyone makes mistakes and everyone deserves to be forgiven. You are taking charge of your actions now so taking responsibility is just one of the areas you are in control of.

You are so mature. You're not petty and you're definitely not a victim of circumstances. You are wise and make deliberate choices. Thank God for giving you the strength to understand your value and not allowing yourself to get mentally bogged down by the urge to always defend yourself. God is so good and His ways are just magnificent!

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Home > Women-Entrepreneurs > Alisani Brazil > The Most Transformational Words Youll Every Learn >
Article Tags: customer relations, dont make excuses, how to end a disagreement, how to improve customer service, inconvenience

About the Author: Alisani Brazil
RSS for Alisani's articles - Visit Alisani's website

Alisani Brazil, owner of The Pampered Rose, has been studying and observing people, cultures and diversity since 1995.

She taught at Zhangnan University in Wuhan, China in 1997 and has taught in different public and private schools in Michigan and Virginia. She has lived in Tennessee, Kentucky, Michigan, Colorado, California and China. Her studies in Perfuming, English Literature, Marketing, Philosophy & Psychology along with her promotion of love, kindness and inner & outer well-being has sharpened her intuition & creativity and has turned her company into a successful business. She has designed perfumes for companies and people in the USA, Canada & Europe.

Ms. Brazil is an author and motivational speaker and has helped countless women realize their dream of becoming business women and business owners. Some of these women have gone on to buy franchises, become clothing designers, & internet marketers. Many of the women have been motivated to leave their dead end jobs and successfully go after their dream careers. She's also helped women to find healing after childhood abuse (sexual, mental and physical). She has a very distinct philosophy of self-help through positive thinking, kindness towards others and the belief that every human being is destined to accomplish great things through the will of the mind and faith in the Divine. She has been described as the female blend of Dale Carnegie ["How to Win Friends and Influence People"] and Napoleon Hill ["Think and Grow Rich"].

To attend an event that she will be speaking at, visit her website at The Pampered Rose Perfumery. You will not only learn how she built a successful business from a shoestring budget, but you will also learn how you can apply the same principals in your own life through The Laws of Attraction and the Power of Positive Thinking. To receive a free copy of her book, click here.


Click here to visit Alisani's website
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More from Alisani Brazil
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