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Improve Your Medical Practice
| Guest post by: Irene Froehlich |
Article Overview: Three Ways E-prescribing Puts An End To The Patient “Waiting Game”
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Free Download - 10 Tips For Growing Your Health IT Strategy By Irene Froehlich |
Improve Your Medical Practice
It's the rare medical office these days that doesn't have a packed waiting room. And in the daily rush to meet this relentless demand for health care, many practices find they're inadvertently pushing good old fashioned customer service down the priority list.
We call this "the waiting game" - and it's one that most patients wouldn't sign up to play given the choice. So what can your practice do to end it, or at least make it much shorter? Let's take a look at three ways e-prescribing helps doctors put patient service back at the top of the list.
#1: Reduce prescription call-in time to two minutes or less.
When almost every prescription request takes ten or fifteen minutes to process, it can set everything back, including extending the time the patient has to wait at the front desk and that other patients in the waiting room have to wait for the front desk to finish processing the prescription before calling their name.
The right e-prescribing solution should eliminate the back and forth calls and faxes to pharmacies that contribute to this lengthy wait.
#2 Reduce the paper chase.
E-prescribing solutions that include patient medication history help offices virtually eliminate time spent hunting down patient information, and also include another important benefit. With patient medication and interaction history housed in one updated system, doctors reduce the likelihood of adverse drug events that can happen when patient med history is scattered in disparate charts and files.
Not every e-prescribing solution comes with a patient medical history feature, though. Be sure to discuss this with vendors you are evaluating.
#3 Reduce post-visit prescription waiting time.
Eliminate those persistent calls from patients phoning in to find out why it's taking so long for their prescription to get refilled. With e-prescribing, you can quickly verify the patient's prescription status and electronically route the request to the pharmacy.
Of course, the current government e-prescribing incentive program also gives doctors financial benefits if you e-prescribe and penalties if you don't. But we think the patient and medication safety benefits alone establish e-prescribing as a technology worth using for the practice that wants to put patient service (which can mean better patient health outcomes) at the head of the list where it belongs.
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Article Tags: electronic prescribing, eprescribing, erx, patient service
Referred by: http://www.thehitsdoctor.com/
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About the Author: Irene Froehlich RSS for Irene's articles - Visit Irene's website Click here to visit Irene's website   A Brief Summary of the HITECH Act for new medical practices Boost Profitability Through Meaningful Use Is your Practice Getting your Share of the Federal Governments Electronic Medical Records Stimulus Package Check out Three Easy Steps to achieve Meaningful Use Maximize Your Practices ROI Modular EHRs Small Investment Big Gains |
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