Julie Christiansen Articles
Internal Customer Relationship Management - Click To Read Article
CRM is not just about maintaining databases, touching your external customers every so often, remembering their names, and upselling. It is so much more than that, and begins within the walls of your organization. If your internal CRM strateges are not up to snuff, chances are that your relationships with your external customers will suffer as a direct result. Learn how to enhance your internal customer service delivery plan so that the bottom line of your company stays healthy.
Reign in Rage by Beating Hurry Sickness - Click To Read Article
Almost every day, we are confronted with stories in the news about people taking out their anger on perfect strangers: on the roads, in parking lots, even while riding a big wave. These incidences of rage seem to be on the rise, and while they make a great news story, we need to know the causes and the consequences of rageful acts, as well as what changes we can make today to avoid chaos tomorrow. This two part article focuses on the nature of rage, and then provides tips on how to beat Hurry Sickness, one of the major causes of rage.
Anger Solutions™ at Work: How to Cope with a Bully Boss - Click To Read Article
Bullying at work is a form of workplace violence. By implementing sound strategies, and ensuring all employees are on the same page, employers and workers alike can reduce the risk and make work a safer place to be.
Anger Solutions at Work: Why Customers Get Angry - Click To Read Article
There is a host of reasons why customers become angry. This article explains the most common causes of customer anger, and what you can do to not only diffuse their anger, but to win their loyalty for life!
Anger Solutions at Work - The Psychology of Procrastination - Click To Read Article
How often do we look at the things we must accomplish today, but we put them off for tomorrow? It is typically the difficult, the challenging, the unsavoury things that we tend to avoid, but they are often necessary to complete if we want to achieve success in our daily lives. One phone call. Sending one email. Finishing that report. Whatever it is that you are avoiding - you can face head on and accomplish in no time, just by making a few simple shifts in your thinking.
Young Men Struggle with WorkLife Balance Too - Click To Read Article
Is it true that women are the only ones in the workplace struggling to maintain a healthy work-life balance? It might seem so because women are traditionally viewed as the caregivers, childminders, and home-makers. Trying to balance all of those roles with the demands of work can truly prove overwhelming, even for the most adept multi-tasker. However, recent research would suggest that men - young men in particular - are also at risk for increased stress due to struggling with work-life balance.
Zzzzz’s – Catch some! - Click To Read Article
When you are under stress and duress, sleep patterns can often be disrupted. Lack of sleep leads to fatigue and wear and tear on the immune system, which in turn contributes to a heightened stress response. This article is excerpted from Julie Christiansen's new book, Stress Less in 27 Days, and will provide you with tips on how to use sleep to help restore your body to its natural baseline state.
Keep Un-necessary Stressors Away - Click To Read Article
Very often the reason we are stressed is that we don't know how to set limits, to say no, and to make conscious decisions to avoid un-necessary stress inducers. This article is excerpted from Julie Christiansen's new book, Stress Less in 27 Days, and will provide you with some sensible, practical tips on how to avoid those types of stressors that have one purpose only: to seek and destroy. Learn how to steer clear of un-necessary stressors so that you can be more productive and less overwhelmed at work.
Is Anger Now a Medical Issue? - Click To Read Article
A November 2007 article states that road rage could be caused by Intermittent Explosive Disorder, making severe anger a medical condition. In this article, I openly and candidly respond to this notion of categorizing a human emotion (and the choices people make because of it) a medical anomaly - one that could be treated with medication, rather than careful examination of one's feelings and choices.
Frequent Flyers: How To Maximize Your Air Time - Click To Read Article
Have you ever found yourself sitting on a plane for a one or two-hour flight, wishing you had something to do? While frequent flyers or road warriors often have gear like Blackberries or laptops so they can work while en-route, there are other ways to use that air time that may in fact result in more productivity and less stress in the long run.
Anger Solutions at Work Can Your Team Survive - Click To Read Article
With reality TV dictating that the only way to win is to use your team until the team is no longer useful, the dog eat dog mentality is threatening to overtake the corporate world. But do the behind-the-scenes antics that stink of tribalism and "game strategy" translate to the real world? In today's competetive corporate market, would your team sink, swim, float, or survive?
Anger and Stress Increase Risk for Heart Disease: What to Do - Click To Read Article
Are you still of the mindset that you could not be at risk for Cardio Vascular Disease because you take good care of your body? So you don't drink, you don't smoke, you don't toke, sniff, or chew... you exercise,eat low-fat, water rich foods, and you stay away from greasy cholesterol-laden meals. But - healthy as your lifestyle may be, if you struggle with anger and stress issues, you may still be at risk for heart disease. A recent report gives us all the "dish".
Anger Solutions™ at Work: Dealing with Difficult People - Click To Read Article
Let’s face it – if you’re not somebody’s difficult person today, you will be tomorrow. We all take turns being difficult for other people, just as they can be difficult for us. The difficulty comes from differences in personality, communication styles, personal preferences, and our expectations of how things “should” be. In this column, I offer some practical and simple techniques to de-escalate and win over the difficult people in your life.
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