Tweet

The Power of Welcome Home

Written by: Eileen McDargh

Article Overview: Eileen McDargh shares the stories that taught her the meaning of "welcome home" and teaches readers how the power of "welcome home" can engage employees and make a difference in the bottom line.

The Power of Welcome Home

Welcome home! These two small words carry potent possibilities for creating a connection that evokes loyalty and teamwork. Yet, one seldom thinks of "welcome home" in the context of work. In fact, it is only through recent incidents that I have become acutely aware of the power this gesture holds.

Scene ONE: a world away in the remote regions of the western Himalayas.

Our team had been warned of the dangers in crossing the white water rivers fed by glacier melt. The crossing would be on foot and had to be done as early as possible in the day-before the sun would begin to melt the ice pack and the rivers rise within minutes. Our team of locals had gotten us up before dawn-sending us briskly on our way after a hot breakfast. They stayed behind to pack up gear, tent, and load the mules. We made it across the frigid water by forming a human chain. Our team was too late. They had to spend the night on a rock pile, in below freezing temperatures, and cross at 5:30 am the next day.

My husband and I were up early that morning with the head guide. Suddenly, we heard a shout and in the distance saw the figures of our team coming down the slope. We cheered, waved, hollered and wrapped them in an embrace with the words, "Welcome Home." We stood around beaming at each other. For the rest of the trek, this team seemed even more helpful, solicitous and full of extra effort for those of us who welcomed them home.

I frankly had not made the connection until another incident happened.

Scene TWO: a combination assisted living and memory care facility in Southern California.

Mom, age 93, had fallen and broken her hip. Now, two months' from the time an ambulance sped her away to the closest hospital, I wheeled her back through the front door. Her mind and body had taken a terrible assault coupled with embolisms and a decreasing ability to emotionally or mentally cope. She would not be going back to her upstairs studio but rather into the rooms behind the locked door.

As soon as we entered, the receptionist jumped up to give Mom a big hug and said "welcome home." Other care managers came up and knelt down and hugged her. When we walked down the hall toward the locked doors, residents who had known Mom were sitting in the activities room. They shouted to her and applauded. As I pushed her down the hall to her new room, more care managers came up to us Lastly, at the door of her new room were balloons and a big sign, "Welcome Home, Mary." I cried.

Any lingering doubt about the wisdom of this move vanished. Despite the fact Mom can't remember them and alternates in moods that range from pleasant to belligerent, this team of caregivers continues to serve with compassion and care. They come from different parts of the facility to tell me they are so glad our whole family has come home.

Funny. The first day I left her, the security guard at my building hollered out "welcome home." I swear I had never heard that.

Welcome Home Insights for Leaders

(1) How do you make employees feel as if they are welcomed home? One surgeon was overheard telling a custodian, "Hey, Frank. Glad to see you this morning. I never worry about the cleanliness of this hospital when I see you here." Don't you think the employee felt as if he was, "welcomed home"? I do.

(2) Do you notice when employees are absent-whether for illness, travel, or even vacation? And when they come back, do you welcome them home? Sounds trite, but I am beginning to think it is the small things that help us feel valued.

(3) As the economy turns around, you might very well want to bring back employees who have been laid off. How will you welcome them home?

(4) What about your customers or clients? How do you welcome them home? One bank teller not only didn't welcome a long-time customer "home" but insisted that he could not validate a parking ticket unless the customer made a transaction. The customer was so angry, he made a transaction: closed an account that had several thousand dollars in it.

Welcome Home Insights for Employees

(1) There are some people who bring joy by entering a room and others by leaving. Which one are you? If we had not cared for the staff at Mom's residence and if she had not been kind, trust me-they would not have welcomed her home.

(2) Watch out for negativity, mean-spirited comments, and "all-about-me" behavior. Behavior like this, even if one is a solid performer by way of numbers, will not generate a "welcome home" feeling. In one law firm, the top rainmaker was fired because the managing partners determined that his behavior so undermined the office that they were better off without him.

(3) Always leave well. Should you leave for another company, another career or even retirement-make sure you leave speaking only well of your employer. Who knows-you might want to return someday.

Remember: home is not given but made. What will you do to make your work a place in which people feel welcomed home?

(c) 2009, McDargh Communications. Publication rights granted to all venues so long as article and by-line are reprinted intact and all links are made live.

Related Articles
  “The Awesome Power of TO-DO Lists, According To Your Strategic Thinking Business Coach”
  How Important is Staying Power in your home based online business?
  How the Law of Supply and Demand Affects Home Stagers – Part 2
  Does Power Corrupt
  What Power Tool Online do you need for a business?

Article Tags: assisted living, embolisms, embrace, frigid water, gesture, glacier, locals, loyalty, memory care, mind and body, mules, recent incidents, rock pile, shout, slope, teamwork, ups, water rivers, western himalayas, white water



Related Forum Posts
Women Entrepreneur Tips - Thank you LeoOliveros, I found #4 particularly true in my case: 4. The Enterprise Must Include the Power of Power Networks. As a conductor of your own enterprise, you can not see yourself as a one-woman-show. You must choose to utilize the power people in your life, by asking for help when you need it, and effectively delegating in order to capitalize on your strengths and that of your power network. When certain experts are not represented in your power network, you must actively seek advisors or mentors and develop a team of specialists, so the benefits are received by everyone involved in the power network - the true Power of Power Networks.
Re: Trade Shows - Are They Worth It? - HI, I have used trade shows (not participated) to collect potential clients. For example, the Home & Garden Industry is extremely behind the time in regards to their websites. I attended an Home & Garden Expo in Denver and collected all the companies contact information. I plan on cold calling & mailing information to each business. It also gave me time to research the industry more, talk directly to the owners in many cases, and learn more about what they need. Jeff
Success Strategies - How to get the results you want now? Success Strategies and Action Steps I have used are: The Power of Choice Where you are at this present moment, is exactly perfect from the choices you have made. If you want to be somewhere else, you have to decide clearly what that is (your goal/outcome) and create action steps to achieve this. The Power of Focus The book "The Power of Focus" by Jack Canfield, Mark Victor Hansen and Les Hewitt, is one of my treasures in my Entrepreneur Library. If you focus on what you want versus what you do not want, your conscious and sub-conscious mind will direct attention to this. The movie, What the Bleep, Down the Rabbit Hole, explains this in detail about quantum physics and what we create in our lives. The Power of Commitment This is not about commitment to others. The first step is the commitment, your word, you make to yourself. Accountability and responsibility are additional success strategies and ingredients to creating the success, defined by you, that you want. The commitment to others reflects your integrity, your word and the team you work with. Co-workers, clients, yoru family, friends and community. My Success Acronyn in Success Breakthroughs(c) is: S pecific & self-directed U nlimited opportunities & possibilities C reate powerful outcomes C onsistent measureable results E xperience pwoerful transformation S olution and action-oriented S uccessful habits and outcomes Break Through to Powerful LIfestyle & Performance Choices Moira
The Power of Ten - Do you want to save money and time? Make the most of your marketing efforts? The Power of Ten™ is about taking the concepts of repurposing and leveraging “to the max”. It allows you to innovate and discover new possibilities for any marketing you already have in place. Here’s how it works: Make a list of the most recent 10 marketing items you’ve created or paid to have created. If you don’t have any materials, you can simply list the pieces you plan on creating. Now pick one. It could be an article, ad, poster, anything you have used recently as a marketing tool. Take a fresh look at it. Brainstorm and free write until you find at least 10 different ways to use that piece. You can do this with as many pieces as you want, but for now start with just one. It’s amazing how much time, effort and money you can save using The Power of Ten™. Below is an example using The Power of Ten™ with this very article. Even a very short piece, such as this, can benefit from The Power of Ten™. Here are some ways I can use this tip: 1) It’s part of a new marketing program I’m creating that may be called Marketing Full Circle. 2) It’s on my blog. 3) I can tweet it (knowing that it will show up on LinkedIn and many other sites which display tweets). 4) I can go over to LinkedIn and post it to a group. 5) I can it to my ezine subscribers. 6) I will send it to my clients. 7) If it is a longer article, I can try submitting it to an Article Bank, or two, or three. It started out as part of an answer on Focus.com 9) Eventually it will be part of an eBook on marketing tips. 10) I mention the concept often at speaking engagements. (c)2010 Elevating Your Business What would you add to the list? How about your own? Give it a try and comment below.
Wills, Power of Attorneys personal, bank, health - These four items are important even if you don't have a business. You don't have to have a Will because the law has procedures that are in place just incase someone dies without a Will. It is call dieing intestate. However, it can be an expensive process for your beneficiaries and your estate may not go to who you want it to go to. A Will - helps you set up where you want your assets to go to and who they go to. They set out your wishes for the business as well. In Ontario, you do not have to have a Will prepared by a lawyer but sometimes it is in your best interest to do so. There is a lot of info on the internet and kits that are available but they key to this are the witnesses to your signature. You may want to write it yourself and then have a lawyer witness the signing of the Will. If you handwrite you’re Will then you don't need to have it witnessed. But the entire document must be in your handwriting no typing allowed. The Power of Attorneys - Personal or Health Personal - This gives someone consent to act on your behalf if you can't due to physical or mental disabilities. The Power of Attorney goes into effect only when you are incapacitated or you authorize it. So it can be signed and ready to be used but only takes effect when you are ready to use it. You don't need a lawyer to prepare these - there are kits on the internet, there are kits that the government have where you can fill in the blanks. But if you have an extensive estate I would take it to the lawyer because their could be other issues that need to be dealt with. Health – This Power of Attorney outlines what you want to happen in case of medical emergency, for example, do you want to be revived if there is no hope of recovery, is the most common reason, maybe the type of treatment that you want to receive for the particular illness you have. This Power of Attorney protects your health rights when you can't speak for yourself and it gives someone else the right to speak for you. In the Power of Attorney you would outline your request and designate someone to carry them out. Bank - This one designates someone to look after your finances if you aren't able to do them. The banks have special procedures and these forms are completed at the bank. So if you became ill then your designated person can take care of your finances until you are ready to resume doing them. The Power of Attorneys and the Wills are legal documents and they can be revoked or changed at any time. If your estate is very large then I would suggest that you have a lawyer prepare these documents to protect your interest. Again, the law does not have the same rules as a married spouse so this would protect the surviving partner in a common-law relationship. I realize that most of the subjects that are discussed on this site are concerning growing your business but I deal with the hidden aspect of the business as well and these could affect your business as much as if you can't find that next client. Happy and Prosperous New Year Everyone


Share this article with your friends. Fund someone's dream.

Leave a comment below or share on the left and you'll help support entrepreneurs in Africa through our partnership with Kiva. Over $50,000 raised and counting - Please keep sharing! Learn more.

Tweet

Newsletter

Get advice & tips from famous business
owners, new articles by entrepreneur
experts, my latest website updates, &
special sneak peaks at what's to come!

Name:
Email:

Popular Articles

Unharnessing Creativity in Business

Looking for an Easy Online Business Opportunity?

When Living the Dream isn't enough!

Suggestions

Email us your ideas on how to make our
website more valuable! Thank you Sharon
from Toronto Salsa Lessons / Classes for
your suggestions to make the newsletter
look like the website and profile younger
entrepreneurs like Jennifer Lopez.