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Five Ways to Improve Your Team Building Success



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Bullying - From The Playground To The Workplace - By Dianne Crampton

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Teams, regardless of size and mission, often become snared in conflict when seeking solutions to problems. This is true in both the public and private sector, and it's true whether teams are working at the community level or addressing national issues.

The key to minimizing conflict and maximizing team-building success is to pay attention to the following five important team functions. These functions are critical for every stage of the team building process and for every step the team takes to complete its mission.

Activity 1: Maintain Communications

Effective team communication involves not only an accepted way to communicate among team members, but also with the stakeholders the team serves.

For example, if a team serves a community development function, the team should devise a way to keep all working team members informed of internal team activities. At the same time, the team's communication plan should include updated information - progress reports, announcements -- to external stakeholders, i.e. the mayor, community members, sponsors, media, and other interested parties.

The purpose of internal team communications is to build trust and to keep team progress moving forward. Communications should be related to the team's goals, roles, and relationship maintenance, and aimed at encouraging all members' involvement and contributions.

The nature of external team communications is to build trust with stakeholders and keep them informed in advance of activities that might impact them.

Effective communications reduce suspicion, mistrust, and the potential for procedural, goal and relationship conflict.

Activity 2: Document Problems and Problem Solving

Problems surface in every team effort. From time to time they disappear and then resurface. The reason for keeping good problem solving records is to leave a history of what solutions have been tried in the past and to document results. Otherwise, teams must reinvent the wheel every time the same problem arises in the future.

Activity 3: Record Successes

Once a problem arises, failure to document the changes made in the process that led to success could result in the inability to repeat the process. The question the team should ask itself is, "Great result! Can we repeat it?" Keeping a record of good results will create more good results.

Activity 4: Look Beyond the Immediate Problem for Solutions

Most problems that surface are due to issues that occurred earlier in the process.

For example, a surgical nurse began dropping surgical tools in surgery. After two reprimands were sent to the Human Resources Department, a team member discovered that the Purchasing Department had changed glove venders and that a code suffix had been left off the most recent purchase order for surgical gloves. The nurse had been forced to use the wrong gloves for her tasks. The glove order was the problem, not the team member.

Activity 5: Fix Obvious Problems

Effective problem solving involves studying processes. If you see a way to correct a simple step in a process, it makes sense to do so.

But before making a change, it is wise for the team to ask and answer the following questions:

Teams that pay attention to these five team functions achieve goals with fewer disruptions and bumps in the road.


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Free PDF Download
Bullying - From The Playground To The Workplace - By Dianne Crampton

Name: Email:

About the Author: Dianne Crampton

RSS for Dianne's articles - Visit Dianne's website

Dianne Crampton helps leaders build engaged and accountable teams. She also licenses and certifies consultants, trainers, coaches and facilitators in the use of TIGERS proprietary tools.  TIGERS Success Series, is a trademarked TIGERS team culture process, which stands for trust, interdependence, genuineness, empathy, risk and success.

To view our complimentary webinar entitled Avoid the 3 Big Mistakes That Many Team Builders Make That Keep Then Under Paid And Their Practices Half Full grab a seat here. 

To view Dianne's latest team tips video on how to build team commitment, click Here.

To join Dianne's newletter to receive these tip videos on a regular basis click Here.


Click here to visit Dianne's website.
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