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Risk: Making the leap

Written by: Dianne Crampton

Article Overview: As a collaborative team value, the ability to take calculated and well-reasoned risks is a foundation for building an effective organization with the capacity to learn about itself, to expand and grow. When fear is present, however, growth and forward momentum stagnate. This article looks at organizational behaviors and practices that both encourage and discourage an employee's willingness to take appropriate and well-reasoned risk. Risk is the fifth of six values that build collaboration in groups. Without risk being t6olerated at the cultural level, many organizations penalize people for thinking.

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Risk: Making the leap

Imagine yourself standing on a platform 75 feet above the ground. There is no safety net and in front of you a trapeze bar swings toward you. It’s time to leap. Do you?

- Or -

Imagine yourself reviewing your organization’s performance indicators. Your company is not doing well. Something needs to change. You have to relinquish some of your control and listen to what your employees and customers are telling you. Can they speak candidly about what is on their minds?

Both scenarios require risk.

Risk is a potential exposure to loss or injury. It creates fear of the unknown.

On the downside, fear of risk results in stagnation. This is because if people are penalized for calculated risk-taking, they become fearful of new ideas. On the upside, risk is the fuel behind change and implementing new ideas.

As a collaborative team value, the ability to take calculated and well-reasoned risks is a foundation for building an effective organization with the capacity to learn about itself, to expand and grow.

Peter Kline and Bernard Saunders, in their book, Ten Steps to a Learning Organization (1993, Great Ocean Publishers, Inc.) write about the paradigm shift that was occurring in the 1990’s and is still occurring today as the Industrial Age gives way to the Information Age. For many organizational leaders, making the shift feels like leaping to catch a trapeze. So many hesitate because they believe they will be left dangling in the air.

For one reason, with this shift a higher percentage of workers are required to make decisions on their own without management intervention. Instead of being passive extensions of production lines, their involvement and commitment is required. Accountability is expected and training in problem solving and decision making skill development is required. Many leaders resist letting go of control because they have not spent time and resources to train their employees. They are still stuck in the Industrial Age mindset, even though statistics show that a well informed leader, operating on their own information in new territory will make the correct decision less than 50% of the time. In today’s marketplace, these are not bankable odds.

For another reason, the new hope for North American businesses is their ability to draw the fullest amount of creativity and innovation from their employees. In order to do that, organizations have to supply their people with the necessary systems and tools. Kline and Saunders insist that progress towards a learning organization has to be an organizational transformation. This requires frame-breaking change where mistakes happen.

Therefore, organizations that fail to look at errors as just another step toward success lose a valuable market edge. They are not as responsive to external change -- such as the declining housing market or market competition -- as more innovative organizations.

As a result, when employees and customers are asked for their opinions, fear and denial often surface. Fear of accountability, of speaking out, of change and denial of those fears lead to paralysis and bureaucracy. Therefore, organizational fear has to be confronted on all levels from the custodian to the CEO. And, fear is directly correlated with the ability to risk.

Therefore, what behaviors damage the collaborative core value risk?

• Retaliation against people who make thoughtful decisions that result in a mistake
• Failure to clarify goals, procedures and expectations
• Criticism
• Fear of failure
• Perfectionism and over-analysis


What behaviors build risk?

• Performance feedback and coaching
• Establishing accountability and commitment at all levels of the organization
• Debriefing completed projects and developing improvement processes
• Recognizing honest mistakes are learning tools

Moderate risk-taking is a learnable skill as long as fear and threat of retaliation are absent. More importantly, risk-taking is an organizational attitude that is modeled throughout the organization, especially at the top.

Without risk being tolerated at the cultural level, many organizations penalize people for thinking. Likewise they fail to put into place the safety net that allows their organizations to make the leap. A good safety net requires structure, nurturing, minimum critical feedback and maximum constructive coaching, and encouragement for well-reasoned risk.

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Home > Work-Life > Dianne Crampton > Risk Making the leap
Article Tags: collaboration, collaborative team, effective organization, fear, forward momentum, leadership, leap, organizational behaviors, paradigm shift, risk risk, team building, team culture, willingness

About the Author: Dianne Crampton
RSS for Dianne's articles - Visit Dianne's website

Dianne Crampton helps leaders build teams of employees who are as engaged and committed to the organization's success as the leader is. As one of North America's leading authorities on business team culture, she is a team culture consultant, author, professional speaker and founder of TIGERS Success Series, a trademarked TIGERS team culture process, which stands for trust, interdependence, genuineness, empathy, risk and success.

Because you found this article in the jungle of all the articles that are out there, use the code October234 to receive 50% savings on our most recent book, TIGERS Among Us - Winning Business Team Cultures and Why They Thrive Here.

To download a Complimentary CD series that discusses the TIGERS cooperative values and a white paper that discusses how to measure these principles in teams, click Here.

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