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Top 5 Qualities in an Outsourcing Company



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Philippines BPO outsourcing market expected to grow - By Daryl James

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What do freelance providers look for in an outsourcing company? What makes a company a preferred outsourcing buyer? We asked some of our freelance providers to think through their most rewarding outsourcing experiences and define the top qualities they observed in those buyers. Here's what they told us:

1. Work with Solid Ideas. You need to do your homework and think through your project before a freelance provider can start the assignment. What are you looking for in your end product? As one of our freelance providers put it, "Vague ideas lead to vague solutions, which leads to unhappy outsourcing buyers and unhappy freelance providers. Nobody wants to be unhappy, right?"

2. Be Available. Avoid miscommunication or delays in your project by being available to your freelance provider workteam. Whether it is answering emails regularly or always being available via Skype or Yahoo! Messenger, your freelance workteam will be more comfortable approaching you as an outsourcing manager with questions or potential roadblocks if you're consistently available.

3. Set Reasonable Expectations. Setting overly aggressive deadlines or trying to do too much with a small outsourcing budget can end up backfiring. Discuss sensible deadlines with your freelance provider to make sure they can be realized. Be realistic about your budget and how much you can get accomplished.

4. Be Adaptable. Your outsourcing project needs may change or you may decide to try a different approach — regardless, let your freelance provider know as soon as possible and be ready to discuss new deadlines.

5. Reward Excellence. If work is done on time and exceed expectations, you should consider giving a freelance bonus. Your provider demonstrated he values your outsourcing relationship; return the favor.


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Home > Work-Life > Daryl James > Top 5 Qualities in an Outsourcing Company >

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Philippines BPO outsourcing market expected to grow - By Daryl James

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About the Author: Daryl James

RSS for Daryl's articles - Visit Daryl's website
Daryl writes/blogs for oDesk, the marketplace for online workteams. oDesk offers the best business model for both buyers and providers with a unique approach that guarantees that an hour paid is an hour worked, while also guaranteeing that an hour worked is an hour paid.
Click here to visit Daryl's website.
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