7 Steps to Effective Communication that Gets Results
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Communication is everything in business and in all of our relationships. Honestly, how else would people communicate? In order to enjoy an agreeable business and personal discussion, the communication level has to be excellent. How does one communicate effectively? Simply put, say what you mean, say it clearly, and say it with respect.
Step 1: Establish Trust
Some people naturally distrust other people, because they do not know what the other one is thinking. Therefore, the sooner that you come out and say what you want, the sooner you can begin establishing trust.
Step 2: Speak Clearly and Concisely
Speaking clearly can sometimes be a problem since not everyone actually takes the time to improve in diction or word usage. For the best results, try practicing speaking in front of a mirror and recording yourself for playback. If all you have to say is, "Blah," don't say "Blah, Blah."
Step 3: Recognize Problems in Communication
What are some of the most common barriers in effective communication? For starters, there is language, or word usage. One cannot always assume that what sounds benevolent to you would strike others the same way. People can easily misinterpret or even distort a statement's original meaning. It is wise to avoid saying anything questionable that might confuse a listener, or inadvertently provoke a negative reaction.
Step 4: Learn How to Use Tone and Body Language Together
In trying to improve your own communication, beware of a defensive posture or negative voice inflection. Once a person goes on the defensive, the conversation tends to spiral into oblivion. Make sure that you use a friendly and welcoming posture, with open arms and a smile. If you sense yourself taking on defensive gestures or even resorting to a defensive tone (perhaps provoked by the other person) then eliminate those telling signs. The misreading of body language and tone of voice is one of the most common problems in the break down of communication. Even if you are saying something agreeable, if you show physical signs to the contrary, your message and your honesty will come under suspicion.
Step 5: Never Assume Anything
Never assume-the fact of the matter is that most people do not see things they way that you do, nor do they have the same feelings as you do. The less you assume, the better. This falls under the category of making sure that your communication is always clear.
Step 6: Recognize Communication Issues caused by Technology
With the advent of new technologies also come new technology-related barriers in communication. Sometimes messages can be misunderstood because of cell phone static. Lastly, remember that this form of impersonal communication usually doesn't allow for non-verbal clues.
Step 7: Learn How to Talk Business
If you are trying to get someone to open up then try using open-ended questions rather than yes or no interrogations. When reviewing your own tactful manner analyze how you approach people. Do you bully them with close-ended questions or do you ask them in a positive manner how the both of you can make necessary changes to get a project, for example, moving more efficiently?
The more effective you can be with your communication the more successful you will be - personally and professionally. Communication can be extremely powerful in helping you or it can hurt you. Apply any or all of the seven steps mentioned above and set goals around enhancing your communication.
7 Steps to Effective Communication that Gets Results - To learn more about this author, visit Anne Bachrach's Website.
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