By Evan Carmichael on October 26th, 2010
I’m always on the lookout for interesting ways to recognize customers and provide better service. At EvanCarmichael.com we have a number of initiatives including sending brownies on a weekly basis to a customer who deserves it.
We look for offbeat reasons to recognize them. We’ve sent congratulatory brownies when our customer launched a new book. We sent come back soon brownies when our customer went on a two week vacation. We’ve even sent pick me up brownies when our customer lost air conditioning at her office and was forced to work at a local Starbucks.
The more offbeat the reason, the more likely they are going to remember you and tell people about you. You’ve made their day and earned a customer for life! Plus it’s a lot of fun!
So when I came across this idea, I just had to share it.
It’s from Aweber, the email service that I use. One of their customers actually took the time to thank them for the great customer service they provided. The customer, Bayside Resort Hotel, created the images below for Aweber technical support staff member Paul Jacobsen.
Not only is it a creative and unique way to thank someone, it’s great to see that people are recognizing their suppliers as well as their customers.
Enjoy! I hope you use this as a challenge to up your customer service game!
Original blog post.
Tags: air conditioning, aweber, brownies, customer service game, email service, great customer service, images, initiatives, lookout, paul jacobsen, resort hotel, Starbucks, support staff member, technical support staff