Did you know that many common marketing words can be dangerous to your email campaigns?
In fact, they can potentially make your valuable messages invisible to intended audiences, because spam filters block them.
This includes many of the words that have sold a gazillion products over the years
The most powerful words in direct-response that get attention, build excitement, and prompt immediate action.
Sadly, those words can create a potential mine field in your email marketing. Heres why
The CAN-SPAM Act of 2003 established legal standards for commercial email, and the Federal Trade Commission (FTC) enforces them.
Under this act, anyone who receives an unsolicited email can report the sender as a spammer. In addition, most Internet Service Providers (ISPs) and virus-protection programs offer spam-blocking services that filter out offensive incoming emails.
Certain email addresses, words, phrases, text formats, and links cause spam filters to reject the email altogether. Sometimes the most innocent emails get caught in spam filters. You may have experienced this.
But does that also include people who opted in to receive emails from a company?
You dont want to hear this but yes it can.
According to the CAN-SPAM Act, There are no restrictions against a company emailing its existing customers or anyone who has inquired about its products or services or opted in to receive emails, as these messages are classified as relationship messages.
However, certain words in your emails will not make it through many spam filters even if your audience members agreed to receive your messages. It all depends on the context.
Therefore, youll want to avoid spammy words if possible to minimize the chance of having your emails blocked.
So, just what are those words?
Email Words and Phrases to Avoid
In a recent post at Entrepreneur online, Susan Gunelius identified 10 advertising words that marketers should avoid in the coming year. She said, In 2009, perhaps more than ever, the words you use in your copywriting can determine whether you make a sale or lose a customer.
Ive included Susans 10 words here, along with others I found in my research. These common and surprising dangerous email words and phrases should be avoided in both the subject line and the body copy whenever possible:
Visit our website
Save up to
Information you requested
Important information regarding
Drinkability (Budweisers new advertising catch-phrase)
Moderation Is the Key
For the email newsletter I send to my clients and prospects, I use Emma an email marketing and communications service that automatically checks every email campaigns spam or junk score to make sure it doesnt contain any obvious words, phrases, or formatting that could hurt its chances of reaching the inbox.
While writing this article, I asked Emma if they could provide me with a list of the words, phrases, and formatting issues they check. I learned that this list is well-protected against the spammers whod use this information to their advantage. (Of course!)
Instead, Suzanne Norman, Emmas Director of Community Relations, gave me this reassuring advice:
Commonly used marketing phrases are okay in moderation. Thats because most spam filters work on a scoring system. Overt, specific phrases like get rid of wrinkles tend to score high, while something more mild and generic like pennies a day will get a lower score. Be selective with those phrases, and youll stay below the average filter threshold that might mark your email as spam.
According to Ms. Norman, there are no absolutes, and the anti-spam formulas keep evolving.
So to minimize problems, use known spammy words in moderation and get creative. Just be sure that your messages are still clear and strong when you use various word options.
For example, you should no longer use the four-letter word free as your default for a complimentary service or product, because it can trigger spam. Instead, consider using:
At no cost to you
Costs you nothing
Just be careful of using fancy replacement words. Dont assume everyone knows what gratis means in place of free.
Other copy tips to avoid spammy emails include:
Minimize any formatting that seems to shout at recipients, such as all capital letters, large fonts, exclamation points, quotation marks, or dollar signs.
Be very careful of the words you use as links to a website.
Keep toll-free numbers to a minimum.
As with most marketing, theres an exception to every rule
Some of the highest ranked spam emails end up getting the best response. So should you follow these guidelines every time?
Its definitely good practice but never say never