Emotions Matter for Leadership - An Action Plan

Emotionally intelligent leaders know that creating a workplace culture and climate where emotions are appropriately expressed motivates people and increases engagement and retention. In order for people to be fully engaged, they need to feel they are following leaders who inspire them emotionally.

Evolution gave us feeling before thinking. Leaders must therefore quell fears before expecting employees to embrace the cold, hard facts. As Dan Hill writes in Emotionomics:

"Changing people's beliefs is hard work: Selling them on what they already believe and feel is far easier."

Facts are malleable, but our gut instincts are unyielding. Every leader must understand that:

• The human side of business consumes most of a company's operating costs. Failure to be emotionally adept is counterproductive-perhaps even suicidal.

• Employees are the players who turn their CEO's dreams of progress from a nuts-and-bolts strategic plan into reality-an outcome that requires emotional commitment.

The following action steps can help you achieve your desired results:

1. Create faith in a "greater we" by establishing yourself as a leader who's a real person-not the heir apparent to a big title, office and salary.

2. Be more personable in your communications. Only then can you generate the emotional momentum necessary to push through change.

3. Communicate a vision that inspires pride. Negative feelings can undo a company during a period of change, and they're highly contagious. Become a student of nonverbal expressions and body language.

4. Meet with employees in person, and use face time to connect with them and solicit or accept advice. Greater familiarity leads to sound relationships.

Are you working in a professional services firm or other organization where executive coaches provide leadership development for enlightened leaders? Does your organization provide executive coaching to help leaders develop an emotionally intelligent business environment? Enlightened leaders tap into their emotional intelligence and social intelligence skills to fully engage employees.

One of the most powerful questions you can ask yourself is "Do I have an Action Plan to become a more emotionally intelligent leader?" Emotionally intelligent and socially intelligent organizations provide executive coaching for collaborative leaders who create sustainable businesses.

Working with a seasoned executive coach and leadership consultant trained in emotional intelligence and incorporating assessments such as the Bar-On EQ-I, CPI 260 and Denison Culture Survey can help you create a profitable business where everyone is happy, motivated and fully engaged. You can become a leader who models emotional intelligence and social intelligence, and who inspires people to become fully engaged with the vision, mission and strategy of your company or law firm.


Maynard is a consulting psychologist and personal, career and executive coach. He is the president of Working Resources, a leadership consulting, training and transformational coaching firm that develops people and organizations. We specialize in helping companies assess, select, coach, and retain top talent; leadership development; 360-degree feedback; emotional intelligence; competency modeling; succession management; career development and executive coaching. Maynard is an instructor with The...

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