Manners in Our Modern Day Society

Good manners are one of the hallmarks of professional presence and grace. It is impossible to be considered polished, sophisticated or competent without the use of good manners.

We live in an imperfect world and people are sometimes rude. Don't lower yourself to their level. No matter what your background or upbringing has been, good manners can and must be acquired. Good manners mean we lend a helping hand or offer assistance when the situation warrants it, without gender consideration. Rarely will genuine courtesies be refused.

Pet Names

Avoid the use of pet names such as honey, babe or darling in all business situations. It is safe to assume that neither men nor women will respond well to terms of endearment in front of their peers, colleagues or superiors.

Award Banquets

Treat men and women as the professionals they are when receiving an award. It is inappropriate to hug and kiss a woman on stage while giving a man a handshake when an award is presented. Good manners in this situation demand that men and women are treated the same and gender is not an issue.


Humor can be a wonderful business tool; however, it must be used appropriately, within the bounds of good taste and be non-offensive. The appropriate etiquette in responding to a joke is, if it is funny, laugh; if is not funny but not offensive, a smile may be appropriate; if it is offensive, racist or sexist do not respond and quickly change the subject.

Unsolicited Advice

Do not offer unsolicited advice and use extreme caution when asked for your opinion. Unless the person can immediately do something to correct the situation, nothing can be gained by pointing out the mistake.


Smoking in a public place is rude and inappropriate. Dumping your car ashtray or flicking a cigarette butt out the window of the car is disgusting. Chewing Gum: is never appropriate in public.

Class is often defined as grace under pressure: Attitude and manners are an important part of good company business etiquette. Do your part and raise the bar.

Manners are a combination of common sense, generosity of spirit and some specific know-how that help us to do things thoughtfully and with consideration of others. Good etiquette and manners showcase class and distinction.


Gloria Starr, President and Founder of Gloria Starr International. Established 1983. Areas of expertise include executive presence, image, business etiquette, manners, communication skills and leadership excellence.

Ms. Starr has been recognized by the United States Government as a consultant of extraordinary ability and talent and ranked in the top 5% of consultants worldwide. The Society for the Advancement of Consulting awarded Ms. Starr "Excellence in Consu...

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