5 Surefire Ways to Know If Your Customers Are Satisfied

 

5 Surefire Ways to Know If Your Customers Are Satisfied

When you are running a business, you want to ensure your customers are one hundred percent satisfied with the services that you offer, or the products that you produce.

Having satisfied customers will ensure that your business stays profitable, runs for the longest time possible, and grows exponentially.

Below are some of the ways that can help you know whether your customers are satisfied with your brand or business:

1. Use a user review platform

Reviews offer you a chance to know if your clients are happy and satisfied with your business. According to a report released in 2015, by the CFI Group, customer satisfaction score rate has been 72 out of 100. This has been facilitated by reviews that customers have left online about the products they have bought or services they have received from companies.

In fact today, online user reviews are the new word of mouth that brings referral sales for most businesses. Most often user feedback determines whether other customers will flock to your business, or buy your brand. It is imperative to have a website where customers can leave feedback about what you are offering.

2. Create a Social Media Channel

What customers are saying about your business can be best reflected online in social media platforms. Satisfied customers will always leave remarks about your business immediately after purchasing your product or service.

Always encourage them to link up with your business online via Facebook, Twitter, Snapchat, Instagram, etc. What they say will help you know if you are on the right track with your business.

3. Conduct a Customer Satisfaction Survey

Companies that are successful often conduct surveys, so as to know what their customers think about their business. This is a good way to get a one on one feedback from consumers about your goods or services. For example, you might want to know how your customer felt the last time you gave them the Yahoo support phone number.

Have customer service communities create a satisfaction survey on behalf of your company. This will ensure that the results you get are not altered in any way and present the actual reality on the ground.

4. Listen to your Customers

It is always a wise idea to interact with your customers once in a while. You will have a chance to speak and listen to them. Pay attention to the words they use and observe their body language.

Sometimes people say a lot by their body language, as opposed to their words. It is easy to note a satisfied customer by their smiles and nodding of the head. Also practice direct eye contact when talking to create a bond.

5. Personalize your Business

It is always important for customers to have a personalized touch that lets them know that they are the only thing that matters. By creating an environment that makes its cozy and homely for customers to be in, they will be able to point out any pressing issue.

It may help to have a customer service desk, where customers can talk to one of your employees when they have anything on their shoulders.

Conclusion

Customer satisfaction is one of the ultimate ways to build a successful business. The 5 methods discussed in this article, if implemented, will not only bring an influx of new customers, it will also pave way for business expansion and ultimately, a high return on investment.

Author:.

Jimmy Rohampton is a freelance writer, blogger and business consultant from Southwest London. He travels the world and helps people master blogging and online marketing at HowToCreateABlog.org. Think you're interesting and he should know you? Say "Hi" to him at Jimmy@HowToCreateABlog.org

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