Improving customer service at the Cashier Line in your store?

When giving change to retail customers, do NOT, as most cashiers do, hand them the receipt, coins, and bills all at once.
Reason : the customer already has one hand occupied holding the item purchased, making it awkward and difficult to separate these three items.
A better practice for your cashiers:
  1. First input the total amount customer is giving into the POS system.
  2. Good POS systems will show you the balance to be returned.
  3. Use Customer Display to show the value of current item and total amount.
  4. Then, put the receipt in the bag for the customer instead of handing it to him.
  5. Next, give him the coins, and wait until he puts them in his pocket.
  6. Finally hand him the notes, which he will put in his wallet.

Author:.

Nilesh Shah nileshshah@rancelab.com Over 10 years of experience in the field of software development, sales and marketing. He has assisted over 500 Retailers and Restaurateurs in implementing the Retail and F&B software with barcode & pos hardware for their business. He holds a designation of Director, Marketing in Rance Computer Pvt Ltd. He holds the certification from Microsoft Corporation and NIS. His current research focuses on developing and implementing intelligent retail systems...

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